FAQ
How can we help you?
Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.
Questions involving My ticket
I bought a ticket on line but I don't have a printer. Can I print the ticket at the Eiffel Tower?
We do not have terminals or counters at the Eiffel Tower where you can print your ticket. Your ticket must be printed on a sheet of A4 paper, blank on both sides using an inkjet or laser printer. We suggest you verify the quality of the printer by checking that the information on the ticket and the barcodes is legible.
Tickets which are partially printed, dirty damaged or illegible will not be accepted and will be considered to be void. Therefore if the quality of the printout is poor we recommend that you reprint your ticket.
You can also present your ticket on your mobile phone providing the bar code is legible (please note that some mobile phones do not support this function).
Tip: before presenting your ticket(s) on the phone screen, please increase the screen lighting at maximum level and zoom on the bar code.
