FAQ
How can we help you?
Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.
Questions involving My ticket
I am prevented from making my visit, can I cancel my ticket?
Unfortunately, it’s not possible to cancel your ticket. After confirming your purchase, tickets cannot be exchanged, modified or reimbursed, according to the terms and conditions of sale. Furthermore, tickets are only valid for the specific floor, date and time.
If you encounter difficulties or unexpected issues regarding your visit, our customer relations team is available for any questions you may have. To contact them, you can send an email to the following address: [email protected] or phone +33 (0) 8 92 70 12 39 (€0.35/min) between 9.30 am and 6.00 pm from Monday to Saturday (from 9.00 am in summer). You can also submit the online contact form. We are here to make your experience at the Eiffel Tower as enjoyable as possible.
